How do I place an order?
How do I pay for my order?
Whom can I call to help me with my order?
If my order does not satisfy my needs, what do I do?
How do I print my logo on these products?
How do I get an answer regarding my bill?
I moved. How can I change my address?
I want to change my order. Can this be done and how?
Are you going to automatically send me a proof?
How do I request a catalog?
Are the prices the same online as in the catalog?
How do I request a sample?
How do I remove myself from the mailing list?
How many lines and characters can I use for my imprint?
Questions regarding artwork?
What are the imprint charges?
Can I get a quote for quantities greater than what are offered on this site?
Can I get a quote for quantities greater than
what are offered on this site?
How does US Diary help prevent errors?
Do I have to pay sales tax?
What is Over/Under Runs?
How do I place an order?
Choose any of the following methods:
- Online - Use our online catalog to order over 200 of our most popular products.
- By Phone - 1-800-345-3545. We are ready for your call Monday through Friday from 8:00 a.m. to 8:00 p.m. EST and Saturday from 8:00 a.m. to noon EST.
- By Fax - 1-866-845-0229 - is available 24 hours a day, 7 days a week. Completely fill out the order form in your catalog and fax it to this number. Please do not send artwork via fax.
- By Mail - The order form is in the middle of every catalog for your convenience. Please complete the form and return to:
U.S. Diary
P.O. Box 900
Johnstown, NY 12095
How do I pay for my order?
Choose from one of the following methods:
- Credit Card - We accept MasterCard, Visa, American Express, and Discover.
- Bill Me - We will verify your account and order; then we will bill your account for the amount of the order plus shipping and handling.
- First Time Ordering with U.S. Diary? - Useone of the credit cards listed above or please provide us with three trade references and their telephone numbers. A Dun and Bradstreet Number is not required, but in most cases will shorten the time to open an account.
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Whom can I call to help me with my order?
If you encounter difficulty placing your order with our online catalog, please call our telephone sales department Monday through Friday from 8:00 a.m. to 8:00 p.m. EST. and Saturday from 8:00 a.m. to noon EST. at 1-800-345-3545. Otherwise,
email us and we will contact you in a timely manner.
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If my order does not satisfy my needs, what do I do?
All orders are absolutely, completely and unconditionally 100% guaranteed. If for any reason you are not completely satisfied with your order, just call us at 1-800-345-3545. We will gladly give you a full refund, credit, or replacement order.
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How do I print my logo on these products?
Call our sales department at 1-800-345-3545 and they will assist you with adding your company logo to the product.
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How do I get an answer regarding my bill?
Please call 1-800-345-3545 or send an
email
to customer service.
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I moved. How can I change my address?
Simply fax 1-866-845-0229, contact our sales area at 1-800-345-3545 or,
email us with your account number, new address, phone number, fax number and e-mail address. Please also include your old information; it makes it easier to identify you in our system.
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I want to change my order. Can this be done and how?
Yes, this is possible depending on its stage in the fulfillment process. Call (please do not fax) the Customer Service department at 1-800-345-3545. Please note that production time will begin at the time of the change.
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Are you going to
automatically send me a proof?
No, if you require a proof, please call Telephone Sales at 1-800-345-3545. A standard proof is $25.
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How do I request a catalog?
You can
request a catalog online from our catalog request page on the web site. Alternatively,
email us, or call a sales representative at 1-800-345-3545.
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Are the prices the same online as in the catalog?
All prices are the same in the catalog and the web
site.
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How do I request a sample?
Contact our Sales Department at 1-800-345-3545. Only certain diaries are available as samples and include a random imprint. Samples over $5 will be charged to your account. Sorry, gift items are not available as samples.
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How do I remove myself from the mail list?
Please call us at 1-800-345-3545 or email us at
cs@usdiary.com to request the removal of your name. We would appreciate your telephone number or account number.
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How many lines and characters can I use for my imprint?
Individual Name imprints: limit of 24 characters for Pocket Planners, and 31 characters for all other desk diaries. Imprints: The standard is 5 lines.
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Questions regarding artwork?
We cannot reproduce your art from photocopies, faxes, color or shaded/screened artwork. Your art must be mailed or sent electronically. If you have any further questions please contact us at 1-800-345-3545 or email us at
art@usdiary.com .
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What are the imprint charges?
Individual name imprints are $1.99 per item, unless otherwise specified. Your company name or five-line message can be imprinted on specified items for $10 per order. If a custom logo is desired, a one-time charge of $29.95 will apply. Most gift items can have your name engraved free of charge. Some exceptions do apply.
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Can I get a quote for quantities greater than what are offered on this site?
Larger quantities are available. Simply
email or call one of our sales representatives at 1-800-345-3545, and someone will assist you.
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How does US Diary help prevent errors?OOPS! Mistakes are one thing we don’t like to make. We take painstaking steps to ensure the accuracy of information on our website. However, occasionally errors do occur. Please accept our apology, in advance, if an error has caused you any confusion or inconvenience. We also try to reproduce the colors of our products as closely as possible, but colors may vary due to the web process.
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Do I have to pay sales tax?Only residents of New York State have to pay sales tax on purchases through our website.
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What is Over/Under Runs?We try to produce your order in the quanity specified, but we reserve the right to ship and bill up to 10% over or under the desired quanity.
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