Phone: 1.800.345.3545

Fax: 1.866.845.0229

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U.S. Diary

PO Box 430

Amsterdam, NY 12010

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  • What do you mean by ready to ship in two days, three days, and four days?

    If you order a product that has the 2 days icon on the product details page, that means that once you place your order, your item will be ready to ship within two business days. The 2 days simply means that once the art has been approved and a valid payment has been submitted, it will only take 2 days for the product to go through the production line and will then be ready for shipping. The same goes with the products with the 3 days and 4 days icon, they will be ready to ship in the listed amount of time.

  • How long does it take for me to receive my promotional products?

    The amount of time it would take to receive your order would depend on what you are ordering and where the items are being shipped to. Actual transit time may vary based on shipping location. For an accurate estimate of when you would receive your order, please contact a member of our customer service.

  • Why do I have to pay for shipping and handling?

    Shipping and Handling are fees for the shipper to deliver your merchandise and the packaging of your order. We charge published shipping rates which are calculated based on where you live and what you order.

  • What does Standard Ground shipping mean?

    When a site-wide offer or applied coupon code gives Free or Flat Rate shipping, you will see Standard Ground shipping as the only available Ground shipping method. Standard Ground means that your package will be shipped via a Ground method of our choice, such as UPS Ground or FedEx Ground. If you would like a specific shipping method for an additional fee, you can contact us at 1.800.345.3545. When the shipping is not Free or Flat Rate, you will see all of the available Ground options in the checkout shipping step. The Standard Ground option in this case will be the cheapest option amongst all of the available options.

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